What you've outlined makes sense.
This is what my question comes down to though:
I have a calendar that has staff listed for the times at they're scheduled. As soon as their day ends, then they're off the calendar.
We have a help desk alerting system that creates tickets from Alert Central. It creates these tickets via e-mail, so I've added its e-mail to the same calendar.
This is what happens then:
Alert Central creates an alert.
Alert Central send the alert to those listed on the calendar.
The alert is then sent to my ticketing system (This automatically creates a new ticket to track time.) It also sends the alert to everyone else.
A team member Acks the alert, works the alert, and then enters their time in the ticketing system.
My problem is this: When the device comes back online, it sends another alert to the calendar.
This wouldn't be a problem, but it causes another ticket to be created in the ticketing system.
Aside from creating a mailbox rule that tells the ticketing system to ignore "Up" alerts from Alert Central, is there anyway I could configure Alert Central to not send the alert to my ticketing system?
Thanks!