Re: create ticket by mail to WHD, assign tech by tag in subject

This is currently not natively possible, but there may be a feature request for it. If not, you may create a feature request for it.

However, you can mimic this behavior by using action rules. Set up an action rule for each tech as follows:

1. Evaluate criteria on all ticket updates.
2. Apply action only on ticket creation.
3. Criteria: Subject contains assign:jd
4. Action: Assign to Tech John Doe

Unfortunately, there is not a way that I can find to remove the "assign:jd" from the subject except manually.