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Re: Documentation for ticket commands in e-mail subject line?

I guess I should be careful what I wish for...

You are right - there is a huge amount of information in the REST API guide.  Is there a simplified version of the documentation that defines the syntax and commands that can be used on the subject line of an e-mail to the Help Desk?  Or is that something that I will have to try to extrapolate from the REST API guide, along with some trial and error?

Thanks!


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