Jeff,
Apologies if there is a communication disconnect sir, but we must certainly take customer feedback on thwack very seriously. In regards to the topology support case, I'm not sure we've exhausted all avenues of investigation, and will ask our dev team to look into it. We are indeed constantly improving our polling algorithms and calculation based on feedback and diagnostics through our support channel. Route polling in particular has seen significant efficiency gains as of late. If you happen to have any time next week, we'd love to setup a call to talk through outstanding issues and current pain points. Please feel free to email me (rob.hock{at}solarwinds.com) with availability and we'll set it up straight away.
Regards,
Rob