Hi guys,
We have Webhelpdesk 12.1.0 and only just upgraded last week to this version. Since the upgrades (we did two upgrades in the past two weeks performed by another staff) our Recipients fields are not auto checking themselves. When tickets are logged it no longer will automatically check the boxes and keep them checked. Even if you do manually check them, it will automatically uncheck these boxes and next time you add a note etc you have to constantly recheck the boxes. Is this a bug / known issue? or something specific to our system.
Hopefully we can get this resolved.
Regards
Shannon
PEGS