Hi
Try in Setup> Tickets> Status Types> Options tab & put a check in Clients Can Reopen Closed Tickets
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Channel Details:
- Title: THWACK: Message List
- Channel Number: 19167583
- Language: English
- Registered On: June 27, 2013, 3:16 pm
- Number of Articles: 20490
- Latest Snapshot: February 20, 2020, 12:12 am
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- Publisher: https://thwack.solarwinds.com/?view=discussions
- Description: Most recent forum messages
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