I don't recall editing anything in the WebHelpDesk\conf folder, and for whd.conf it was just adjusting some of the memory settings for performance.
Here's what I changed in httpd.conf (aside from adding the section I sent before):
Set these variables:
ServerRoot
ServerName
Commented in these modules:
LoadModule headers_module modules/mod_headers.so
LoadModule proxy_module modules/mod_proxy.so
LoadModule proxy_ajp_module modules/mod_proxy_ajp.so
LoadModule ldap_module modules/mod_ldap.so
LoadModule auth_ntlm_module modules/mod_authn_ntlm.so
LoadModule remoteip_module modules/mod_remoteip.so
LoadModule rewrite_module modules/mod_rewrite.so
