Sorry, I thought the video was easy enough to find as its the only video on the Web Help Desk site......Help Desk Software by Web Help Desk It shows someone putting in a ticket that looks like its not a tech of any kind, just a normal user who is submitting a ticket and they have a radio button to choose my myself or other user in that video. I thought maybe there was a setting somewhere I had to turn on for normal users to be able to do this.
I am talking about the option I seen on the Feature Comparison part of the site and says the following:
Software Edition Comparison - Help Desk Software by Web Help Desk
User Service Level Agreement:
“Submit on someone’s behalf”
Web Help Desk allows end users to submit service request tickets on someone else's behalf. This permissions-based feature is ideal for employees who request an Administrative Assistant to act as liaison.
So it sounds as if a tech can do this under the client info tab, I will have to look at that again. But the above says end user can do it as well. Just wondering how to turn it on, I would assume it looks like the video I talk about in the beginning of this replay.
Thanks!